Accessibility Statement

This statement applies to www.westsussexwellbeing.org.uk.

This website is run by West Sussex County Council. We want as many people as possible to be able to use it. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • modify the line height or spacing of text
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making devices easier for people with a disability to use.

How accessible this website is

We know some parts of this website aren't fully accessible as:

  • many of our documents aren't fully accessible to screen readers
  • we still need to replace the captions on most of our YouTube videos
  • our mapping system does not work well on mobile devices

What to do if you can't access parts of this website

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us.

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, please contact us.

Enforcement procedure

If you have made a complaint and you're not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Technical information about this website's accessibility

West Sussex County Council is committed to making this website accessible, in accordance with the accessibility regulations.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliance issues listed below.

Content that's not within the scope of the regulations

The content listed below is non-accessible as we are not required to:

  • make documents published before 23 September 2018 accessible, unless they are essential to access a service

Non-accessible content

Non-compliance with the accessibility regulations includes the following:

1. Issues with images

Some images don't yet have a text alternative (alt text), so the information in them isn't available to people using a screen reader. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content). We plan to add alt text to all images by September 2020. When we publish new content we'll make sure any images we use meet accessibility standards.

Some images contain text, so people with dyslexia or those using a screen reader will not be able to read the information. This fails WCAG success criterion 1.4.5 (Images of Text). We plan to review where these images are used and reduce their use as much as possible. Where they remain we will ensure any text in the image is given in the alt text.

2. Issues with PDFs and other documents

Many of our PDFs and Word documents don't meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

Some of our documents are essential to providing our services. For example, we have PDFs with information on how people can access our services and forms published as Word documents.

We understand that the accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. However, if you need information in an alternative format, please contact us.

3. Issues with video files

Videos we have created and sited on YouTube since 23 September 2018 may not have adequate captions. We are currently focusing our efforts on fixing the most widely used first and will fix the remaining ones by September 2020.

How we tested this website

This website, and a broad selection of its files, was tested manually and with automated software Silktide.

What we're doing to improve accessibility

We are working to resolve all identified accessibility issues which are within our control by 23 September 2020.

Our services are also working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.

When this statement was prepared

This statement was prepared on 5 May 2020 following technical and editorial improvements based observations. It was last updated on 17 May 2020.